Shipping

** During the Covid-19 Pandemic and Holiday Shopping Season, some orders may take longer to arrive due to shipping carrier delays. We appreciate your patience during this time. **

Update: Jan 27, 2021 -- IKI Japan is currently moving locations for our product warehouse. Please be aware of delay in processing and shipment during this time.

Please note we use USPS, UPS, FedEx, or DHL as our shipping carriers. Customers will have the ability to see and choose which carrier they prefer and at which speed during check-out.

Free Domestic USA Shipping $150+
Free domestic USA shipping is provided for orders $150+ ; does not combine with other offers. Free shipping will include tracking and typically arrives within 2-3 business days.

International Shipping
We also ship internationally to most countries. Timeframe will differ depending on where you are located, and customs processing. Please see 'Shipping' page during check-out for most accurate information for your area.

Free Gift Wrapping / Gift Orders
All online orders will receive gift wrapping by default. Customers may request to have no gift wrapping in the 'Notes' during check-out. If there are multiple items in an order, we will make notations on your fulfillment document so you will not be confused. 
If your order is a gift, we can remove the fulfillment document by request. Fulfillment documents includes Ship to Info, Billed to Info, Contents Info, but NO Pricing or Payment Info

Return Policy

Purchases made online may be returned or exchanged within 30 days of original purchase date. Products must be new and unused in original packaging.

Online Purchases
Please send an email to info@ikijapan.us if you would like to request a return or exchange. Customers are liable for return shipping cost. Tracking number must be sent for verification purposes. Once return shipment is received and verified, the return or exchange will be processed. Return payment will be returned to original form of payment. If products are damaged or defective upon arrival, customers have 7 days from package arrival to notify Iki Japan; return or exchange shipping cost will be processed free of charge. Original shipping cost cannot be refunded.

Gift Purchases
Gift returns or exchanges must have valid original receipt or gift receipt to receive identification and authentication. Exchanges may be made for products of same value. If products are of higher value, customer must make payment for the difference. If products are of lower value, customer will receive a gift card or code for the payment difference.

Price Policy
The ticket price represents a price at which we previously offered the product, or a comparable product in our store or online, recently or in a past season or year, or the value of a similar item in the market. It may not represent the price in effect at our store or online or elsewhere in the market on any particular day. We offer a one-time Price Adjustment within 7 days of purchase, with valid original receipt. The Price Adjustment refund will be issued to the original form of payment.